1. General Cancellation Terms

Customer-Initiated Cancellations

• Cancellations must be made in writing via email to: support@bookyourtrails.com.

• The date of the cancellation email will be considered as the official cancellation date.

2. Cancellation Charges

Unless otherwise stated in the specific package, the following general cancellation terms apply:

Note: Flight/train bookings are subject to airline/railway cancellation policies and are non-refundable in some cases.

3. Refund Process

• Approved refunds will be processed within 7–15 business days to the original payment method.

• For payments made via credit/debit card, the refund may reflect on your statement in the next billing cycle.

• Any applicable bank charges or service fees will be deducted from the total refund amount.

4. Non-Refundable Components

The following are generally non-refundable unless stated otherwise:

• Visa charges

• Travel insurance fees

• Convenience/service fees

• Entrance tickets, permits, or activities with fixed bookings

• Flight/train tickets (subject to carrier policy)

5. Tour Operator/Partner Cancellation

In rare situations where Book Your Trails or its partners must cancel a tour due to:

• Natural disasters

• Political unrest

• Insufficient group size

• Government restrictions

You will be offered one of the following:

• A full refund (minus unrecoverable charges)

• Rescheduling of your trip

• Credit note valid for future bookings

6. Changes & Modifications

• Any modifications to the booking (dates, travelers, etc.) are subject to availability and additional charges.

• Changes requested less than 7 days before travel are not guaranteed.